We understand the importance of hassle-free payment and billing processes. To ensure your experience remains smooth, we provide detailed guidelines and support for managing payments, updating billing information, and understanding our refund and cancellation policies.
How to Update Payment Information
Keeping your payment information up-to-date is essential for uninterrupted access to our
services. Follow these steps to update your payment details:
Log In to Your Account:
• Sign in to your 9 Writer account using your credentials.
Access Billing Settings:
• Navigate to the Account Settings or Billing section.
• Look for the Payment Information tab.
Update Your Payment Details:
• Enter your new credit/debit card information or update your PayPal account details.
• Ensure the details are accurate to avoid payment failures.
Save Changes:
• Click on the Save button to confirm the updates.
If you encounter any issues while updating your payment information, contact us immediately
via email at [email protected] or WhatsApp us at +92 332 2857303 for assistance.
Refund and Cancellation Policies
We strive to provide the best service, but we understand that sometimes cancellations or refunds
may be necessary. Below are our policies regarding refunds and cancellations:
Refunds:
• Refund requests can be made within 7 days of purchase if the service has not been used significantly.
• Refunds are processed after reviewing your usage and subscription details.
• To request a refund, email us at [email protected] with your purchase details and
the reason for the request.
Cancellations:
• You can cancel your subscription anytime through your account dashboard.
• Once canceled, your plan will remain active until the end of the current billing cycle.
No additional charges will be made after cancellation.
Non-Refundable Cases:
• Refunds are not provided for services that have been significantly utilized during the subscription period.
• Refunds are also not applicable for trial or free plan upgrades.
Contact Support:
• For any billing or refund-related queries, reach out to us at [email protected] or
WhatsApp +92 332 2857303.
• We are committed to ensuring transparency and providing support for all your payment and billing needs.
